đ˝ď¸ Menu & Food
How do I estimate food portions?
For adults over 11 years old, we recommend about 1 pound (approximately 450g) of food per person. For longer events or more diverse menus, consider increasing the portion slightly.
Do you offer vegetarian or special dietary menus?
Yes, we offer vegetarian, gluten-free, keto, and other dietary options. Menus can be customized based on your needs.
Is the food freshly made on the day of the event?
Yes, all food is freshly prepared on the day of your event. We plate dishes right before delivery to ensure freshness and quality.
How is the food kept warm?
All items are transported in thermal bags or insulated containers to maintain temperature and freshness.
How long can the food be kept?
We recommend consuming the food within 2 hours of delivery. For longer durations, use thermal or refrigerated storage.
How is the food packaged?
Dry items are packed in paper boxes, saucy dishes in black plastic containers, and baked items in foil trays.
How long can the food be kept?
We recommend consuming the food within 2 hours of delivery. For longer durations, use thermal or refrigerated storage.
Do you offer kidsâ meals?
es, we provide kid-friendly menus with appropriate portions and mild flavors.
Can I customize the menu?
Absolutely! We offer various packages and can tailor them to your preferences, budget, and event theme.
Do you offer tasting sessions?
Yes, for large events or weddings. Advance booking is required and depends on the menu.
Do you offer eco-friendly utensils?
Yes, we provide utensils made from wood, paper, or bamboo. Please request when ordering.
đď¸ Ordering & Customization
Can I place a same-day catering order?
We recommend ordering at least 3 days in advance. For urgent requests, contact us directly. Setup services require at least 10 daysâ notice.
Can I cancel or modify my order?
Yes, with applicable charges:
1. After confirmation: 20% fee
2. 36â72 hours before: 30%
3. 12â36 hours before: 50%
4. Within 12 hours: 80% Subject to Terms & Conditions.
Can you provide recurring catering services?
Yes, we offer recurring catering for offices, schools, and organizations with custom menus and discounts.
đ Delivery & Logistics
Does the catering service include delivery?
Yes, we deliver to your specified location and ensure on-time arrival. Fees vary by location.
Will the delivery arrive on time?
We schedule deliveries based on your event time and allow buffer time for traffic. Weâll notify you of any delays.
Can you arrange staggered delivery times?
Yes, if requested when ordering. Additional charges apply per trip.
Can you deliver to multiple locations?
Yes, with advance notice. Additional delivery charges apply based on distance and number of stops.
Delivery coverage & handling charges?
We do not cover walk-up buildings, remote areas, or stair access without prior notice. Charges:
* $100 per floor for standard delivery
* $100 per box per floor for setup service
* Note: Even two steps count as one floor*
𧞠Payment & Fees
Are there any additional charges?
Additional fees may apply for delivery, special packaging, logo placement, extra staff, or decoration. All charges are clearly listed in the quotation.
How do I make payment? Do you accept e-payment
We accept bank transfer, credit card, FPS, and other e-payment methods. Details provided upon order confirmation.
đ§âđł On-Site Services
Does the catering service include setup and decoration?
We offer three service levels:
1. Delivery only
2. Setup service (table arrangement & basic decor)
3. Setup with service staff (serving & cleanup)
Are your products organic?
Absolutely! We prioritize the use of organic and natural ingredients in our formulations. Our products are carefully crafted to harness the power of nature.
Will the venue and waste be cleaned up after the event?
If service staff are arranged, we assist with cleanup. Otherwise, clients are responsible for disposal.
Can you provide live cooking or on-site preparation?
Yes, depending on venue and event type. Options include carving stations, BBQ, or beverage mixing. Advance booking required.
đ§ď¸ Weather & Emergencies
What happens if Typhoon Signal No. 8 is hoisted?
All services will be suspended. Please notify us 24 hours in advance and choose:
1. Reschedule within 3 months (no charge)
2. Cancel with 50% charge and refund of the balance
đ Other
Do you comply with food safety standards?
Yes, we follow Hong Kongâs food safety regulations. All ingredients are from certified suppliers, and we hold a valid food business license.
Is there a minimum order or guest count?
No minimum guest count or spending requirement. You may order freely based on your needs.
