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Terms and Conditions

 

Please read the following terms carefully before using the services of 147Catering (hereinafter referred to as ‘’we’’, ’’our’’ or ”the Company“）. If you use the services of the Company or purchase any products through our online platform, you are automatically deemed to agree to all the terms. If you have any questions or disagreements about the terms, please check with our staff. All food will be held in tin foil or plastic take-away boxes.

 

*All pictures are for reference only. The colour, size, weight and shape of the food are subject to actual delivery.

*All ordered food items will be accompanied by disposable cutlery (forks, spoons, paper plates, and paper towels). For every purchase of HK$2,000, twenty (20) sets of  complimentary disposable cutlery will be provided. For additional disposable cutlery, a fee of HK$5 per will be charged. 

*Delivery fee: Hong Kong Island HK$380 / Kowloon HK$380 / New Territories HK$380 (Delivery fee for the New Territories or tenement buildings is subject to the final decision of the delivery company). Delivery service to outlying islands only applies to regions designated on our website. Delivery service is only available from 10 am to 8 pm.

*Online catering orders must be placed at least five(5) working days before the delivery date. If you need catering service within five(5) working days (hereinafter referred to as "emergency order"), please contact us by phone and email. Subject to the capacity of our kitchen and delivery, the Company may adjust the delivery fee and reserves the right to reject an emergency order. In any event, the Company will use all reasonable efforts to meet your request.

 

*If you place an order online, you must be at least 18 years of age. If you are between the ages of 16 and 18, or if you are not legally responsible, please consult your parent or guardian on the content and consequences of the Terms and Conditions before using our services. If the Company suffers any loss as a result of the purchaser being under 18 years of age the Company reserves the right to take legal action against the purchaser’s parent or guardian.

*The Company will make every effort to ensure that the price, details and size of the products listed on the website are correct, but the Company reserves the right to change the price and other product details without prior notice.    

 

*If the Company, upon checking the user record or payment details of an order, considers any order untrustworthy reserves the right to reject the order.

*You must provide true, accurate and complete delivery information when confirming your order. If you need to add or change any delivery information after the order is confirmed , please contact the Company by phone and email at least three (3) working days before the delivery date, otherwise all changes will not be accepted. The Company will not compensate for any wrong delivery information.

*Not all product images on our website will be in full compliance with the actual product. You may not refuse to accept the product because it does not match the online image.

*To maintain food quality, please enjoy our food within two (2) hours upon arrival; chilled foods must be enjoyed within half an hour upon arrival.

*The Company endeavours to ensure that the order will be delivered on time, and you understand that any risk of delay resulting from actual road conditions and accidents during transportation shall be borne by you.

*Unless otherwise specified, the Company's supplies also contain crustaceans, eggs, fish, peanuts, milk and nut products. If you need halal or, vegan food or have special dietary requirements, please contact our consultants by phone and email.  

*The Company will provide you with relevant information about your food as far as practically possible. However, you must clearly understand your needs and notify the Company before placing the order. The Company will not compensate by way of reproduction of food or refund, under and without limitation to the following condition. You shall also be liable for providint insufficient information to the Company.

a/ food allergy

b/ food portion

c/ religious issues

d/ personal perference

*The Company endeavours to complete the order submitted online. If the order is refused for any reason, or unforeseeable change occurs on the product, or some or all of the products or ingredients required in the order become unavailable, the Company shall not be held responsible.

*The Company only delivers to Hong Kong Island, Kowloon, the New Territories and some of the outlying islands designated on the website. The scope of delivery service will be revised from time to time without prior notice. Additional surcharges and delivery charges may apply for certain designated outlying island areas. For details, please contact the Company by phone and email.